Important Notice: By creating an account or using any service on the 299bets platform, you are automatically considered to have accepted these Terms and Conditions. Please read them in full before getting started.
1 General Terms & Applicability
299bets (referred to hereinafter as the "Platform" or "we") is an online gaming and betting platform operating under an international license. These Terms and Conditions constitute a legally binding agreement between 299bets and all of its users.
These 299bets Terms and Conditions apply to all services, products, bonuses, promotions, and gaming activities on the platform. Whether you are browsing our website, opening an account, or playing any game, you are agreeing to these Terms.
If you disagree with any part of these terms, we ask that you refrain from using the platform. For any questions, please reach out to our 24/7 customer support team.
- These Terms and Conditions have been prepared in English and this version shall be considered the authoritative text.
- 299bets reserves the right to update these Terms and Conditions at any time.
- Continued use of the platform after any changes will be taken as your agreement to the updated terms.
- These Terms and Conditions operate in conjunction with other policies, including the Privacy Policy and Responsible Gaming Policy.
2 Account Registration & Eligibility
To open an account on 299bets, the following eligibility requirements must be met. If an account is opened without meeting these requirements, it may be closed at a later stage and any funds held may be forfeited.
Age Limit
You must be 18 years of age or older to use our platform. 299bets enforces a strict age verification process. Any account found to belong to a minor will be closed immediately.
Registration Rules
- Each individual only One Account you may.
- All information provided at registration must be truthful, accurate, and up to date.
- You must provide your full name, address, date of birth, and contact details accurately.
- Opening an account using someone else's identity is strictly prohibited.
- You are solely responsible for the security of your account.
Warning: Registering with false information will result in account closure and forfeiture of any funds. 299bets may request identity verification documents at any time.
Identity Verification (KYC)
In line with international standards, 299bets follows a KYC (Know Your Customer) process. Identity verification is mandatory before making a withdrawal or for transactions above a specified amount. This may require submission of a national ID card, passport, or other government-issued identification.
3 Deposits & Withdrawals
All financial transactions on 299bets are governed by clear, straightforward rules. Our payment system operates via mobile banking and e-wallets.
Deposit Rules
- The minimum deposit amount is stated on the platform and is subject to change.
- Deposits must be made from a payment method registered in your own name.
- Depositing funds through a third party is strictly prohibited.
- After a successful deposit, funds are typically credited to your account within a few minutes.
- If you experience any issues during the deposit process, contact support immediately.
Withdrawal Rules
- Identity verification (KYC) must be completed before a withdrawal can be processed.
- Withdrawals can only be made to the same payment method used for the deposit.
- Minimum and maximum withdrawal amounts apply.
- Approved withdrawals are generally processed within 24–72 hours.
- Wagering requirements must be met before withdrawing any earnings from a bonus.
Tips: Complete your KYC verification in advance to ensure faster withdrawals. This way, you can withdraw funds at any time without delay.
4 Bonus & Promotion Terms
299bets offers a range of bonuses and promotions — including welcome bonuses, deposit bonuses, cashback, free spins, and more. Each bonus comes with its own terms that must be followed.
General Bonus Terms
- Each bonus offer has its own wagering requirements.
- Bonuses are available once per person/device/IP address only.
- During an active bonus, contribution rates may vary by game.
- When a bonus expires, it will be automatically cancelled.
- If bonus abuse is detected, the bonus and any associated winnings will be forfeited.
Welcome Bonus
New members may receive a special welcome bonus on their first deposit. To qualify, you must deposit the required amount within the specified time. Full details on the bonus amount and conditions are available on the Promotions page.
Please note: Bonus funds cannot be withdrawn directly. Earnings from a bonus may only be withdrawn after the applicable wagering requirements have been fulfilled.
5 Gaming Rules
299bets offers Sports Betting, Live Casino, fish games, and much more. Each game has its own rules, though certain general rules apply across all games.
- Game outcomes are entirely fair and determined by an RNG (Random Number Generator).
- If a game is interrupted due to a technical issue, the bet will be voided and the funds returned.
- If incorrect odds or a game error is identified, 299bets reserves the right to void the affected bet.
- In live games, the dealer's decision is final.
- If an event is cancelled in Sports Betting, your stake will be refunded.
- 299bets is not responsible for any disruption to a game caused by an internet connection failure during play.
6 Prohibited Activities
The following activities are strictly prohibited on the 299bets platform. Violating these terms and conditions may result in permanent account closure and legal action.
- Creating or operating multiple accounts.
- Attempting to manipulate the bonus system.
- Using software or bots to play games.
- Attempting to access another user's account.
- Engaging in money laundering or any illegal financial activity.
- Attempting to exploit technical vulnerabilities on the platform.
- Threatening or harassing other users.
- Making false claims or committing fraud.
Warning: The 299bets security team monitors suspicious activity around the clock. Any irregularity detected will result in the immediate suspension of the account in question.
7 Account Suspension & Closure
299bets reserves the right to temporarily suspend or permanently close a user's account under the following circumstances.
- Breaching any clause of the Terms & Conditions.
- Failure to complete KYC verification or submission of false information.
- Suspected fraud or illegal activity.
- While an investigation is in progress for security-related reasons.
Users may also voluntarily request to close their account at any time. In such cases, any remaining balance (excluding bonuses) will be refunded, provided KYC verification has been completed.
8 Privacy & Data Protection
299bets places the highest priority on protecting users' personal data. Our platform uses internationally recognized SSL encryption. Full details on how personal data is collected, stored, and used are available in our Privacy Policy.
- Your information is never sold to third parties.
- Your data is never shared except where required by law.
- You may request correction or deletion of your personal data at any time.
- For more details, visit our Privacy Policy Read.
9 Limitation of Liability
299bets accepts no liability in the following cases:
- Any disruption to a game or bet caused by an internet connection failure.
- Any loss resulting from a software error by a third-party game provider.
- If a loss occurs as a result of the user sharing their account credentials with a third party.
- If the service is disrupted due to force majeure (circumstances beyond our control).
For any disputes, we encourage you to contact our customer support first. If the matter cannot be resolved, it will be referred to international arbitration.
10 Terms & Conditions Changes and Updates
299bets reserves the right to partially or fully amend these Terms and Conditions at any time. Users will be notified via email or platform notification before any changes take effect.
- At least 7 days' notice will be given ahead of any significant changes.
- Continued use of the platform after any changes will be considered acceptance of the new terms.
- Previous versions of the terms will be archived and can be accessed if needed.
- If you do not agree to the updated terms, you may request to close your account.
Tip: Visit this page regularly to stay informed of any changes. The date of the latest update is displayed at the top of the page.
11 Responsible Gaming
299bets believes gaming should be a source of entertainment — not income. We encourage all our users to enjoy gaming responsibly.
- Do not bet more than you can afford to lose.
- Avoid placing more bets in an attempt to recover losses.
- If you notice signs of gaming addiction, please reach out to our support team.
- You can set deposit limits, betting limits, or self-exclusion on your account.
For more details, visit our Responsible Gaming Read the page. Our goal is to ensure a safe and enjoyable gaming environment.
12 Contact & Support
If you have any questions or need clarification about these Terms and Conditions, please contact our customer support team. We are available 24 hours a day, 7 days a week.
- Email: [email protected]
- Live Chat: Click the icon at the bottom right of the platform.
- Response time: typically within 1-4 hours.
Please note: Please report any complaints or issues directly to our support team. We are committed to providing fair and prompt resolutions.